The Economic Development Sector focuses on the local government unit's business, commercial, employment generation, and cultural aspects. These include issuing permits for establishments and conducting employment facilitation activities. The sector is also responsible for handling cultural facilities, events, and landmarks, and developing various services and areas for public and private usage. These cultural and recreational facilities include government-owned areas such as the Rainforest Adventure Park and the Pasig City Sports Center.
The Business Permit and Licensing Department is responsible for handling and processing paperwork that allow citizens to start, renew, and retire businesses established within the city. Business owners throughout Pasig City can avail of their services in getting numerous legal paperwork necessary to keep their establishments running.
They are also responsible for Pasig City’s Business One Stop Shops throughout the city.
Download the Full Citizen’s Charter of the BPLD’s services here.
The Cooperative Development Office offers various services for technical assistance. They also offer learning and training Initiatives for the different Cooperatives in Pasig City.
This promotes total Sustainable Human Development towards conservation of local economy and recovery through Cooperative Philosophies, Values and Principles.
Available Services:
Download the CDO’s full Citizen’s Charter and services here.
The Cultural Affairs and Tourism Office is responsible for naming, establishing, and propagating the history and culture throughout Pasig City’s communities. Their goal is to motivate and support the study and protection of the cultural community’s rights in maintaining and bringing progress to their traditions and institutions.
The office also aims to ensure equal opportunities and access in culture through granting scholarships and other incentives that centralize around cultural education.
Download the CATO’s full Citizen’s Charter and services here.
The Market Administration Office is responsible for handling concerns, registrations, moves, repairs, and all other affairs pertaining to stalls and stall owners of the markets in Pasig City, especially the Pasig City Mega Market.
They uphold the regulations and standards for rating and sealing weighing scales, detailing the specifications of products, goods, and services to be sold, and process the application of businesses who want a stall in the market.
Download the full Citizen’s Charter of the Market Administration Office’s services here.
The Local Economic Development and Investment Office or LEDIO, formerly known as the Pasig City Investment Promotion Center, helps small and micro-business owners gain footing and get started within the city.
They help register official DTI business names to ensure that no one else can claim their business’ name, and help owners register micro businesses to help them get their investment set in and earning. Thus, small and micro businesses can grow and thrive.
The Pasig City Sports Center, located at the Pasig City Hall compound in Caruncho Avenue, is a multi-purpose arena that serves a variety of purposes for the city. It acts as a sports and events venue, an evacuation center, a vaccination site, and more.
Flexible, fully air-conditioned, with comfortable seating and other amenities, the Sports Center is a well-knowns symbol for athletic, cultural, and civic events for the city.
To serve as a venue for athletic, cultural, or civic activities officially sponsored, recognized, and approved by the Local Government Unit
To help the government in generating revenue by collecting building permit fees and other required charges.
Download the full Citizen’s Charter of the Pasig City Sports Center’s services and rental fees here.
The Public Employment Service Office provides highly valuable aid to citizens of Pasig City by helping them find opportunities for regular and gainful employment. Moreover, they provide resources and aid that support their employment, such as internship programs and experience programs.
The goal of PESO is to help cut down unemployment throughout the city and help struggling citizens get the training, skills, and support that can help them find careers in various fields. They also regularly hold job fairs that open more doors for potential employees. Furthermore, they can refer the employees to accredited companies, bolstering the employees’ careers.
Download the full Citizen’s Charter of the Public Employment Service Office’s services here.
Rainforest Adventure Experience Park is one of Pasig City’s best leisure locations, featuring fitness options, a water park, extreme sports, and more. Everything from a promenade park to a zoo, playland, and even tennis and basketball courts are available.
This experience park has been a popular location for families to visit and spend a great day together while discovering and learning new things. The park is also available for all types of events and gatherings, and can even be booked for film and photo shoots both for private and commercial entities.
8:00AM - 12:00AM
The Tanghalang Pasigueño is a celebrated cultural location in Pasig City. It is both a landmark and a historical marvel, having seen generation after generation of poignant events, celebrations, and artistic performances.
This seat of culture and arts in Pasig City is a grand theatre with a 3,000-seat capacity and continues to shine as a symbol of excellence in the arts. Within its halls are vivid paintings from celebrated artists, and the theatre has hosted numerous theatrical plays and performances for the public.
It has also hosted private events and is considered as a highly sought-after location for family celebrations and moments.
Download the full Citizen’s Charter of the Tanghalang Pasigueño’s services and procedures here.
Maintaining the cleanliness of Pasig City goes together with ensuring the health of the citizens and protecting the city’s natural resources. The crucial focus of the offices under the Environmental Development Sector is to maintain the safety and protection of Pasig City’s natural resources and maintain the orderliness of its surroundings. Most importantly, the sector also performs essential responsibilities in natural disasters and environmental upheavals.
The City Environment and Natural Resources Office is responsible for enforcing the regulations pertaining to the City’s environmental safety. This includes everything from cutting or trimming foliage in public and private areas, handling paperwork for smoke belching vehicles, and resolve environmental complaints.
It’s necessary for private individuals and enterprises to see CENRO to secure environmental compliance permits for their businesses and spaces, so they can operate in accordance with regulations. Through CENRO, Pasig City’s environmental concerns remain protected.
The Pasig City Clean and Green Office is responsible for maintaining the cleanliness and sanitation of the streets, alleys, and various infrastructure throughout the city. They can be requested to help with cleanups, clearing, and flushing operations.
Through the Clean and Green Office, small and large areas across the city remain clean for public use. The Task force was formed in accordance with City Ordinance No. 01 in 2018, which deals with the Ecological Solid Waste Code of Pasig City.
The office also monitors the conditions of various streets and public areas across the city and maintains their level of cleanliness on a daily basis.
Download the full Citizen’s Charter of the Clean and Green Office’s services here.
As one of the most crucial departments in the LGU, the Pasig City Disaster Risk Reduction and Management Office stands at the frontlines in predicting, addressing, and resolving major environmental and infrastructural calamities throughout the city.
The DRRMO acts as the city’s oversight, observing live ongoings in major junctions and areas in the city through a network of LIVE CCTV footage. Citizens and entities can request for footage of these CCTV footage in case of accidents or criminal incidents.
Furthermore, the DRRMO handles disaster management for the city, handling typhoons, floods, fires, earthquakes, and more. They can trigger the city’s emergency response whenever these environmental disasters arise and send first responders and personnel to handle the protection of lives under their duty of care.
Post-disaster management is also up to this department, as they are responsible for the disbursement of medical and relief goods to affected families and citizens. Through their intervention, evacuees are also provided with safe areas, tents, and contingency plans for recovery post-disaster.
The Solid Waste Management Office handles the collection and disposal of solid waste throughout the city. With a fleet of specialized garbage trucks and operators, the SWMO manages multiple routes and schedules, roving daily to collect and dispose of the garbage for Pasig City residents. These trucks can go through public roads and streets as well as subdivisions and areas with Homeowners Associations.
Upon request, the trucks can collect solid waste at a scheduled time and day of the week as deemed necessary by various residential groups. The office is also responsible for monitoring the performance of solid waste collection, the amount that has been collected every month, and what can be done to further improve the service.
If the citizens are the lifeblood of a city, the infrastructure is the body systems through which people flow. Departments under this sector have the vital task of handling buildings, construction, engineering, and transportation management concerns throughout the city. Not only do they enforce the highest standards in construction throughout the city, but they also enforce crucial lifesaving regulations.
The City Transportation Development and Management Office delves deeply into how the citizens of Pasig City move and commute throughout the city’s roads and streets. This office is responsible not only for finding ways to ease the public’s daily commute to their jobs, schools, and homes, but they also analyze how the traffic and commuters ebb and flow throughout the city. In this way, they can determine the best choices in how to decongest the city’s traffic and provide the best routes for the daily commutes.
City Transportation is also responsible for finding better, greener ways to provide transportation to the hundreds of thousands, if not millions, of commuters throughout Pasig City. This includes implementing Libreng Sakay programs to give regular workers a way to get to work easily without fighting for public transportation. And they also implemented the public bike rack program, and have strengthened the city’s bicycle commute by establishing clear bike lanes.
Their studies have proven that Pasig City has a substantial number of cyclists who use the method to travel to and from work, as well as to destinations such as schools, groceries, and stores. The department has encouraged more bicycle use by ensuring that the establishments around Pasig have dedicated bike racks for parking and that bike lanes remain clear and demarcated for easy travel. They have even partnered with bike shops for bike loans to enable employees to get easy, green transportation.
The Office of the City Engineer handles concerns about engineering and construction throughout the city, including surveys of proposed locations, site investigations, design plans, cost estimations, and more. The office also manages any bid-upon and awarded projects, looking into possible implementation methods, obstructions, and potential issues.
The Office of the City Engineer is also responsible for handling repair and replacement of the electrical system throughout the city which powers streetlights and other features.
Download the full Citizen’s Charter of the Office of the City Engineer’s services here.
For any and all buildings in the city, the Office of the Building Official provides applications for building permits. Whether they are simple buildings such as residential dwellings, or high-rise structures, all the permits must first come from the Office of the Building Official. The office requires numerous papers, including tax receipts, fire safety evaluations, rainwater collection systems, DOLE clearances, electrical permit requirements, and much more. They leave no stone unturned in ensuring the safety of the building’s construction.
The OBO also provides the applications for certificate of occupancy, as well as applications for demolitions.
Holding the institution accountable enforces good governance and quality public service. The Institutional Development Sector is the area of the local government that oversees the city’s processes, functions, and operations in its entirety. The departments under the sector manage everything – from auditing city government functions and services to creating citywide communications that keep citizens informed. They are the governing bodies of the LGU.
The Pasig City Accounting Office is responsible for preparing, auditing, assessing, and improving the documentary requirements for the disbursements of the LGU. This includes payroll and personal services, vouchers for goods and services, utilities, cash advances, remittances, as well as reimbursement of expenses.
They handle transactions between the government to the citizens, businesses, or other LGUs and contractors.
Download the full Citizen’s Charter of the City Accounting Office’s services here.
The Procurement Management Office was implemented within Pasig City during the pandemic, and their functions are based on the 2016 Revised Implementing Rules and Regulations of RA 9184, otherwise known as the Government Procurement and Reform Act. In line with this, the Pasig City PMO is responsible for every aspect of procurement, bids, and awarding of successful bids pertaining to various goods and services for the LGU.
The PMO is responsible for pre-procurement procedures, the pre-bid conferences, receiving and opening bids, evaluating these bids, and awarding contracts. They handle post-qualification, reconsideration requests, and other issues that may arise during the bidding and procurement process.
It’s also the PMO’s duty to continue enforcing the regulations pertaining to the Government Procurement and Reform Act, ensuring that all departments of the LGU adhere with strict compliance to these regulations. This includes technical specifications and details in preparing purchase requests, correcting potential errors, and more. To do so, they must also remain updated on any changes and developments in these regulations and restrictions.
The City Administrator’s Office holds numerous crucial duties and services, most of which entail issuing permits for cultural and civic events throughout the city. The office is also responsible for handling various permits for handling hazardous goods such as pyrotechnic devices, permits for solemnizing marriages, establishing bazaars and fairs, and even filming and photoshoots.
One of the most important functions of the OCA is handling requests for information and receiving reports of complaints and grievances from citizens. In accordance with the Freedom of Information Bill, the City Administrator’s Office also boosts overall transparency in LGU processes and data by providing statistics, data, and city information to citizens who request it.
Among the most important functions is the handling of the grievance and complaint desk, which provides citizens and LGU employees the opportunity to report anomalies in government processes, corrupt practices, criminal activity, public disturbances and nuisances, health hazards, and more across the city.
Download the full Citizen’s Charter of the Office of the City Administrator’s services here.
Properties and buildings fall under the jurisdiction of the City Assessor’s Office. Property owners need to approach this LGU office for reassessment, renovation and machinery permits, and requests for tax declaration. The City Assessor’s Office also verifies the taxpmapping of properties, providing the legal documentation necessary for a variety of official needs, such as certifications.
The office can also verify the ownership or non-ownership of property holdings for individuals or entities throughout the city.
Download the full Citizen’s Charter of the Office of the City Administrator’s services here.
The responsibility of the City Budget Office to control, monitor, verify, assess, and execute the budget for the city, barangays, and public schools. The office needs to maintain accurate data of the budget provided for these different entities and determine how this budget is being used, whether it’s being used appropriately, and the results.
Download the full Citizen’s Charter of the City Budget Office’s service here.
The City Planning and Development Office works closely with businesses and business owners in Pasig City. The office is responsible for handling paperwork associated with new business registrations, such as the Certificate of Conformance and location clearance.
They are also part of the offices that are involved in Pasig City’s Business One Stop Shop, providing transparency and ease of access for business owners, and they aid in the development and growth of businesses across the city.
Download the full Citizen’s Charter of the City Planning and Development Office’s services here.
To generate revenues through the efficient collection of taxes, fees, and charges accruing to the local government in accordance with existing laws and ordinances, and to take custody and exercise proper management of funds of the City to sustain and maintain the financial needs of its government and constituents.
A fiscally sustainable City Government that sufficiently meets the present and future developmental needs of its constituents
Maximize revenues through tax collection efforts and minimize risks through the exercise of proper management in collaboration with other government offices and custody and disbursement of the City’s fund.
Transactions are defined as:
Applications or requests submitted by applicants or requesting parties only require ministerial actions on the part of the public officer or employee, or that which present only inconsequential issues for the resolution by an officer or employee of said government.
Applications or requests submitted by applicants or requesting parties necessitate evaluation in the resolution of complicated issues by an officer or employee of said government office, such transactions to be determined by the office concerned
Download the full Citizen’s Charter of the Office of the City Treasurer’s services here.
The Pasig City Human Resource Development Office handles every aspect of official employment for the LGU. They are responsible for handling employee records, timekeeping, training and development, career advancement, job applications in City Hall, and more.
The Human Resource Department is also responsible for creating and developing Pasig City GEMS (Government Employees Management System), which is a first-of-its-kind employee management system specifically for the LGU. It handles timekeeping, records, payroll, leave applications, training documentation, and more for existing employees. It also acts as a job application system, posting all the available job openings for the LGU and allowing applicants to sign up and send their personal data sheets and resumes.
HR also handles employee benefits, such as overtime pay, GSIS and Pag-Ibig loans, Philhealth Claims, maternity leaves, and more. Official documentation and paperwork such as certificates of employment, travel authority documents for foreign trips, retirement, and others.
Download the full Citizen’s Charter of the Human Resource Development Office’s services here.
The Internal Audit Service Unit strictly upholds the highest standards of regulations governing LGU processes and their personnel. Therefore, it is their responsibility to investigate, review, and audit the procedures, transactions, and personnel of the LGU as well as look into any reports of anomalies and issues.
The reports investigated can come from government employees, private citizens, and reports from other government entities.
Download the full Citizen’s Charter of the Internal Audit Service Unit’s services here.
The MIS Office is responsible for the management and implementation of IT-related infrastructure and applications throughout the LGU. They monitor, maintain, and add improvements to the City Hall and barangay networks and databases. They also provide the essential network infrastructure needed to ensure that the LGU’s departments and organizations have a reliable network of communication.
The MIS office also handles the ID cards and authorization for government employees, as well as provides crucial technical support on IT-related concerns and issues. This includes providing computers and other equipment to offices and facilities, keeping strict records of equipment and their end-users, and providing installation of necessary office applications.
The office is also heavily involved in the telecommunications aspect of the LGU, maintaining and inspecting phone lines, both landlines and VoIP options. As a whole, MIS is responsible for maintaining seamless communication and network integrity throughout the LGU’s operations.
Download the full Citizen’s Charter of the Management Information Systems Office’s services here.
The Office of the City Legal Officer, otherwise known as the Office of Legal Services, is the chief legal counsel for the City Government of Pasig. This office is mandated to formulate measures in consideration of the local legislature. It also provides legal assistance and support to the Local Chief Executive in carrying out the delivery of basic services to the public.
Download the full Citizen’s Charter of the City Legal Officer’s services here.
The Office of General Services’ jurisdiction covers various logistics, equipment, and supply management throughout City Hall. This includes a broad range of topics and concerns. The office is responsible for asset management, lending of equipment and materials, maintenance requests, and even fuel allocation for city motor vehicles. They also provide the authorization needed for access into restricted areas that require gate passes.
Because of the immense range of issues that the OGS covers, the office is one of the largest in City Hall and is represented by multiple divisions that each handle a different area of logistics and supply management. This way, the office is able to cover city-wide needs and handle the multitude of service requests they receive on a daily basis.
Download the full Citizen’s Charter of the Office of General Services’ services here.
Download the full Citizen’s Charter of the Office of Records Management and Archives Division here.
All official affairs that require the personal attention of the Mayor go through the Office of the City Mayor. The office is also responsible for transmitting correspondences from citizens, local and national officials or organizations, and handle the Mayor’s schedule for courtesy calls or meetings. The office is also responsible for all memorandums, ordinances, and documentation that needs the Mayor’s signature, seal, and response.
The Office is directly involved with the management of auspicious events and celebrations in the city where the Mayor’s presence is required. This includes everything from special holidays to officiating civil weddings.
Representatives of this office may also get tasked to appear in in the Mayor’s stead to crucial meetings that discuss issues and concerns in the LGU.
Vico Sotto graduated in 2011 from Ateneo de Manila University with a Bachelor of Arts in Political Science. He went on graduate from the Ateneo School of Government with a Master’s degree in public management.
He also won the 2018 YSEALI Professional Fellowship Award and had a residency in the Iowa Public Information Board as part of this fellowship. Mayor Sotto also taught at Arellano University for a semester as a professor of Social Sciences.
Mayor Sotto’s Five-Point Agenda placed priority in five aspects of LGU management: universal healthcare, anti-corruption/good governance, housing, education, and transparency with public consultation.
Through Mayor Sotto’s tenure, he pledged the simplification of the application process for scholarships, enabling more students to become Pasig City scholars, giving them access to education. For housing, his tenure has seen the establishment of multiple relocation and housing projects in and outside the city, giving thousands of informal settlers their own homes away from hazardous areas.
One of the most significant changes he has made is pushing for complete transparency, ensuring that the public is consulted with regards to various concerns and LGU processes. He has pushed for full compliance with the Freedom of Information bill. One of his first acts as mayor is to open a citizen’s informaton desk called Ugnayan sa Pasig, where Pasiguenos can ask for public information regarding LGU transactions and processes, and act as a tipline where anyone can report anomalies, corrupt behavior, infrastructure problems, complaints, etc.
Moreover, Mayor Sotto has been actively addressing and resolving instances of corruption, taking a stance on picket lines incidents, cracking down on illegal businesses and improving the city infrastructure.
In response to the COVID-19 pandemic, which took hold roughly a year after he first took office, Mayor Sotto pledged to use city funds for a data-driven COVID-19 response, addressing the city’s most pressing needs. From purchasing santization drones, distributing supplemental SAP, to providing students doing remote learning tablets, his policies in response to the pandemic has placed the citizens first.
Download the full Citizen’s Charter of the Office of the City Mayor’ services here.
As the office of the second highest position in the local government unit, the Office of the City Vice Mayor is responsible for handling and certifying true copies of crucial city ordinances and resolutions for records and the public. The office also produces endorsement and referral letters for procedures and transactions for citizens, businesses, and other government entities.
Download the full Citizen’s Charter of the Office of the Vice Mayor here.
The responsibilities of the Public Information Office revolve around disseminating vital information to the public with regards to the LGU’s activities, processes, procedures, and more. Apart from addressing concerns, complaints, and other questions that come from multiple platforms of communication, the PIO handles requests to produce collaterals and materials for other departments. These materials are for events, procedures, Citizen’s Charters and other guides that aid everyday people in finding their way through City Hall.
Acting as the news hub of City Hall, the PIO also covers events and activities within the LGU, from interdepartmental meetings to celebratory events throughout the city. Moreover, they act as the media link between citizens and the LGU, maintaining active participation on multiple social media platforms to broadcast these events and updates.
The PIO is also tasked with handling multimedia equipment for the LGU’s various departments, and they design and create all branded collaterals and materials.
Download the Citizen's Charter of the Public Information Office services here.
EDUCATION
To provide quality training and education about computer technology for
FREE.
|
Office or
Division:
|
BARANGAY COMPUTER LITERACY
PROGRAM |
|
Classification: |
NON-
FORMAL EDUCATION |
|
Type of |
G2C
– Government to Citizens G2G
– Government to Government |
|
Who may avail: |
The
Pasigueños such as unemployed/employed persons, outof school youth,
housewives and city hall employees. |
|
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
|
1. ENROLLMENT
FORM |
BCLP
Office/BCLP Training Centers |
|
2. CEDULA |
Pasig
City hall |
|
3. BARANGAY
CLEARANCE
|
Barangay
Hall |
|
4. 2pcs.
Passport Size ID Picture
|
Computer
Shop/Photo Shop |
|
# |
CLIENT STEPS (for BCLP Training Center) |
OFFICE ACTIONS |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1 |
Walk-in Inquiry |
Assist
the person |
none |
1
min. |
(Office
Clerk) Mr.
Ramon Monderin |
|
2 |
Fill-up the inquiry Sheet |
Provide
the Inquiry Sheet to be filled up. |
None |
3 mins. |
(Office
Clerk) Mr.
Ramon Monderin |
|
3. |
Fill-up
the enrollment form |
Provide
the Enrollment Form and proceed/submit it to the training center of your
nearest barangay |
none |
3
mins. |
(Office
Clerk/Trainer) Mr.
Ramon Monderin |
|
TOTAL: |
|
7
mins. |
|
||
|
# |
CLIENT STEPS (for ITTC) |
OFFICE ACTIONS |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
|
1 |
Look for Mr. Archie Dellomos |
Assist
the person |
none |
1
min. |
Mr.
Dellomos |
|
2 |
Fill-up the inquiry Sheet |
Provide
the Inquiry Sheet to be filled up. |
none |
3 mins. |
Mr.
Dellomos |
|
3. |
Submit
a letter of intent of your respective offices together with the list of
personnel who would like to avail the training program. |
Wait
for the office memorandum coming from the concern offices. |
none |
Wait
until further notice |
BCLP
Office Address
to MR.
ERNIE AL O. EDRALIN (OIC BCLP) |
|
TOTAL |
|
4
mins. |
|
||
Feedback and Complaints
|
FEEDBACK AND COMPLAINTS MECHANISM |
|
|
How
to send feedback |
Through
our Facebook Page (https://www.facebook.com/BCLP.PasigCity) |
|
How
feedback is processed |
Daily
Monitoring in our Facebook Page |
|
How
to file a complaint |
Proceed
to the BCLP Office and submit a complaint letter. |
|
How
complaints are processed |
Investigate
and ask the people involve in the complaint. Verbally talk to the people
involve, ask them to answer the complaint letter in writing within 72 hrs. |
|
Contact
Information |
Through
our Facebook Page |
Download the full Citizen’s Charter of the Barangay Computer Literacy Program’s services here.
Office or Division: | Office of the City Mayor – Education Unit |
Classification: | Simple |
Type of Transaction: | Implementation of various education-related PPA’s 1. Distribution of free school supplies and equipment (G2C) 2. Distribution of graduation paraphernalia (G2C) 3. Distribution of free food packs under the Malusog na Batang Pasig Program (G2C) |
Who may avail: | 1. All public students enrolled in various public schools in Pasig City 2. All public students enrolled in various public schools in Pasig City 3. All public students enrolled in various public schools in Pasig City |
CHECKLIST OF REQUIREMENTS | WHERE TO SECURE |
All beneficiaries of the various PPA’s of the Education Unit must: a. be enrolled in any public school in the City of Pasig (kinder to Senior High School) b. must be endorsed properly per school through the Schools Division Office (DepEd) | Various public schools |
CLIENT STEPS | EDUCATION ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
All beneficiaries of the various PPA’s of the Education Unit must: a. be enrolled in any public school in the City of Pasig (kinder to Senior High School) b. must be endorsed properly per school through the Schools Division Office (DepEd) | a. Validate reports/ requests coming from the various schools b. Prepare PR for the items c. be the implementing office for the PPAs d. schedule distribution e. monitor the distribution f. prepare list and other documents necessary for liquidation g. prepare and submit liquidation report | None None None None None None None | a. 1 week b. 1 day c. depends of the PPA d. 1 day e. 1 week per PPA f. 1 day g. 1 day *atleast 45 days is required to fulfil the procurement process | -Al Edralin -Raymund Fontanilla -Michelle Roman -Lolita Vecina |
FEEDBACK AND COMPLAINTS MECHANISM | |
How to send feedback | Beneficiaries may send their feedback to any of the following: a. suggestion box at the OCM-Education Unit b. Ugnayan sa Pasig c. various social media handles of the city government |
How feedback is processed | For those feedback sent to the suggestion box, it will be opened only by the head of the education unit For those feedback sent to Ugnayan, official report will be done and coursed through the office of the city mayor. For those feedback sent to various social media account, the PIO will forward those concerns to the education unit. |
How to file a complaint | Any complaint may be filed at the Office of the City Administrator or the Office of the City Mayor |
How complaints are processed | With the endorsement of the OCA or the OCM, the Legal Office or HRMO may conduct preliminary investigation. Should the investigation yield reasons to be forwarded to the Administrative Cases Board |
Contact Information |
EMAIL: educationunit.pch@gmail.com
FB:https//www.facebook.com/OfficialUgnayanSaPasig/ EMAIL: ugnayan@pasigcity.gov.ph |
Download the full Citizen’s Charter of the Education Unit's services here.
Office or Division: | Division of Pasig City Nagpayong High School Library |
Classification: | Simple |
Type of | G2C – Government to Citizens |
Who may avail: | NHS Junior High School Students and Senior High School, Faculty and Staff |
CHECKLIST OF REQUIREMENTS | WHERE TO SECURE |
|---|---|
1.School I.D. (old or new ) / enrolment slip | School enrolled in / Guidance office |
2.electronic1x1 picture {{To add additional row: Right click -> Insert -> Insert Rows Below}} |
# | CLIENT STEPS | OFFICE ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
|---|---|---|---|---|---|
1 | Coordinate with librarian thru personal message (romarentoria@gmail.com) | 1. Respond to the students application during the assigned schedule 2. Verify student information thru I.D. or enrolment slip and provide virtual accountability/ orientation for borrowers | None | At least one minute | NHS Teacher-Librarian |
2 | Accomplish Students’ Library Registration Form with attached e1x1pic. and esignature | Provide / upload Student’s Library Registration Form thru gmail account | None | At least 5minutes | NHS Teacher-Librarian |
3 | Submit duly accomplished Students’ Library Registration Form (electronic or printed) |
Note: Releasing of Library card is based on the availability of key person and students adhering to the basic health protocol. This is to be announced by schedule. | None | At least 10 minutes | NHS Teacher-Librarian |
TOTAL: | |||||
Feedback and Complaints
FEEDBACK AND COMPLAINTS MECHANISM | |
How to send feedback |
|
How feedback is processed |
|
How to file a complaint |
|
How complaints are processed |
|
Contact Information |
link: https://www.facebook.com/Nagpayong-High-School-Library-109975527894740
|
Download the full Citizen’s Charter of the Nagpayong High School's services here.
Pamantasan Ng Lungsod Ng Pasig
MANDATE
PLP is mandated to contribute to building a quality nation capable of transcending the social, political, economic, cultural and ethical issues that constrain the country’s human development, productivity and global competitiveness through effective and efficient delivery of quality education.
VISION
The best quality of life possible for all Pasig City residents through community-based education, expanded economic opportunities, and efficient services in an environment characterized by a sense of commitment and collaboration among stakeholders concerned
MISSION
To make available to all Pasigueños relevant community-based university education that will further equip them with values and competencies needed to become useful, knowledgeable, patriotic, God loving, caring, economically productive, values oriented, disciplined, environmentally concerned, and globally competitive professionals who share responsibility in uplifting the quality of life in the community.
PURPOSE OF THE PAMANTASAN
The Pamantasan ng Lungsod ng Pasig aims to:
Provide higher education program that will fully develop an individual’s potential as a human being, enhance the quality of citizen participation in the basic functions of society, and promote a strong sense of responsibility for personal and community development, moral integrity and global consciousness;
Instill and foster in each student the appropriate and relevant attitude and values, knowledge, and skills needed to become useful, productive and gainfully employed member of society;
Advance the frontiers of knowledge through quality instruction, research work, and extension services and maximum use of all resources and facilities available in the City of Pasig where students can apply the technology gained for improving their quality of life;
Provide advance instruction and technical training in the field of Accountancy, Business, Computer Studies, Education, Engineering, Hospitality Management, Information Technology and Nursing;
Contribute to the growth, dissemination and application of knowledge.
Available Services:
Submission of Entrance Credentials
Enrolment of New Student
Enrolment of Old Student
Request for Exit Clearance
Adjustment of Registration
Retrieval of Submitted Entrance Credentials
Dropping of Subjects
Completion of Grade
Application for Readmission
Leave of Absence
Change of Personal Data
Change of Grade
Request for Student Records
Download the full Citizen’s Charter of the Pamantasan Ng Lungsod Ng Pasig’s services here.
The Pasig City Institute of Science and Technology takes pride in giving Pasigueños the technological skills that they need to gain meaningful employment in various vocational fields. Accredited by TESDA and offering numerous courses that help citizens begin their own businesses or gain employment in different fields and industries.
Courses Offered:
Automotive Servicing NCII
Building Wiring Installation NCII
Motorcycle/Small Engine Servicing NCII
Refrigeration and Air-Conditioning
Welding SMAW NCII
Machining NCI
Food and Beverage Services NCII
Bread/Pastry Production NCII
Housekeeping NC II
Cookery NCII
Beauty Care NCII
Hairdressing NCII
Dressmaking NCII
Massage Therapy NCII
Computer Hardware Servicing
Cellphone Repair
Available Services:
Enrollment for Skills Training
Issuance of Referrals for Placement/On-the-Job Training
Pasig City Library and Learning Resource Center promotes of good reading habits and keeps abreast with trends in librarianship. Located at downtown Pasig, this five-storey building is also a science centrum and an archive for newspaper clippings and more. It holds crucial information on the history of Pasig City, the different barangays, the city’s most noteworthy landmarks, and even famous Pasigueños both in the past and still living. They also ensure to take archival notes on past mayors and keep a timeline of significant events that have taken place in the city.
Office or Division: | Pasig City Library and Learning Resource Center |
Classification: | Simple |
Type of | G2C – Government to Citizens |
Who may avail: | Students, Professionals, General Public |
CHECKLIST OF REQUIREMENTS | WHERE TO SECURE |
1. Application for Library Card | Admin. Office |
# | CLIENT STEPS | OFFICE ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
1. 2. | Applying for Library card
2. Wait for processing of Library card
3. Sign Library card 4. Receive Library card TOTAL
Services for home loan books 1. Approach clerk in-charge of books for home loan 2. Select books 3. Wait for release of books 4. Client signs on the borrower’s card and book card TOTAL
Services for reading books and news clippings
2. Approach clerk for research guidance/assistance
3. Check availability of the book in different sections 4. Search the book/periodical from shelf/cabinet 5. Photocopy books/clippings 6. Return books/clippings TOTAL Internet Services 1. Proceed to the registration desk 2. Surrender valid ID and sit on the assigned station 3. Finish internet surfing and get Tax Order of Payment (TOP) 4. Present TOP and surrender to the facilitator
TOTAL Discover Centrum 1. Seek permission to enter Discovery Centrum 2. Receive TOP and pay the cashier 3. Proceed to view the exhibits
TOTAL AVR FUNCTION ROOM
| 1.1 Receive and review application form 1.2 Process library card 1.3 Present Library card to clientele 1.4 Release of library card
1.2 Guide the reader to shelves 1.3 Provide the borrower’s card
1.4 Borrower’s card reviewed and filed
1.1 Receive bag for deposit and give tag no. to clientele 2.1 Ask clientele what title of book is needed 3.1 Orient client on how to use card catalog 4.1 Check reader’s sheet 5.1 Ask permission from the clerk in-charge for the book/clippings 6.1 Check on returned book or clipping and mark “RETURNED” on reader’s sheet
use of computer 3.1 Issue TOP (length time used and no. of prints made) 4.1 Get OR and release of client’s ID
1.1 Interview client and prepare TOP 2.1 Receive receipt of payment for reference
3.1 Facilitators explain different exhibits
2.1 Receive OR
3.1 Prepare for the physical set-up, sound system, etc. | None None
None None
None
None
None
None
None
None
None
None
None
None
Rental: P20 – Pasig resident P10 – Non-Pasig resident Printing: P10 – Colored P2 – Black ink Pasig Residents: Adult – P 30 Minor – P10 Non-Pasig Res.: Adult – P100 Minor – P50 Weekdays: w/Aircon P4,000 – whole day P2,000 – half day w/o Aircon P2,000 – whole day P1,000 – half day ditional P500 for every succeeding hour Weekends/ Holidays: w/Aircon P5,000 – whole day P3,000 – half day w/o Aircon P3,000 – whole day P1,500 – half day Additional P300 for every succeeding hour | 1 min.
5 mins.
10 secs.
2 mins. 18 MINS. & 10 SECS.
2 mins.
3 mins.
1 min.
2 mins.
8 MINS.
4 mins.
1 min. 3 mins.
5 mins.
Varies
2 mins. Varies
2 mins.
Varies
2 mins.
Varies
3 mins.
2 mins.
Varies
Varies
10 mins.
2 mins. Varies
Varies | Mae-Ann D. Wu
Mae-Ann D. Wu
Cresnora Germy P. Peralta
Mae-Ann D. Wu
Maria Myla J. Calo Rossyell S. Cruz Maria Myla J. Calo Rossyell S. Cruz Maria Myla J. Calo Rossyell S. Cruz Maria Myla J. Calo Rossyell S. Cruz
Loida C. Cantil
Loida C. Cantil
Loida C. Cantil MelanieCustodia D. Eviota Avegail S. Leviste Avegail S. Leviste
Katrina K. Reyes Liberty C. Lopez
Armida Jimenez
Liberty C. Lopez
Loida C. Cantil Loida C. Cantil Ellen Molina
Loida C. Cantil Loida C. Cantil Fernando C. San Andes
|
TOTAL: | VARIES | ||||
Feedback and Complaints
FEEDBACK AND COMPLAINTS MECHANISM | |
How to send feedback | Through our Facebook page Through Suggestion Box Direct to Admin. Office c/o Cresnora Germy P. Peralta
|
How feedback is processed | Through letter or address Admin. Office directly (Cresnora Germy P. Peralta) |
How to file a complaint | Talk to the Librarian and state your complaint |
How complaints are processed | Simple complaints are resolved immediately |
Contact Information | Landline (02) 8-6409082 |
Download the full Citizen’s Charter of the Pasig City Library's services here.
The Pasig City Museum began as one of the most historic houses in the city. It was once known as the Concepcion Mansion, built by former Pasig Mayor Don Fortunato Cabrera Concepcion back in 1937. It was designed and built by architect Felizardo M. Dimanlig, who specifically stylized the home in Spanish-Baroque. It is currently one of the only three remaining structures throughout Pasig that has the same terracotta roof as it has originally had. The mansion is now the museum, and holds some of the most important historical and cultural treasures that Pasig City has to offer.
Today, the Pasig City Museum is a place of learning for citizens and students, and also plays host to many cultural events in the city.
PCM Activity Request
The Pasig City Museum offers different services (researchers, tours and exhibition) in which requests are made by different clients from students, government agencies, and private business entities.
Office or Division: | PCM Administrative Office |
Classification: | Simple |
Type of | G2C – Government to Citizens G2B – Government to Business G2G – Government to Government |
Who may avail: | All |
CHECKLIST OF REQUIREMENTS | WHERE TO SECURE |
|---|---|
| None |
| PCM Security at the Lobby; Administrative Office |
# | CLIENT STEPS | OFFICE ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
|---|---|---|---|---|---|
1 | Sign in the Client Log Book in the Museum Lobby | Give the Log Book to the client | None | 3 Minutes | PCM Security |
2 |
|
| None | 5 Minutes | Ms. Sherlyn Libanan Administrative Aide III |
* Proceed to no. 4 for disapproved request | None | 2 Days | Mr. Jessie S. De Lara OIC | ||
| None | 3 Minutes | Ms. Ana San Mateo Administrative Aide III | ||
3 | Coordinate with PCM personnel |
5.1 Give Activity Permit to requesting party | None | 1 Day | Ms. Ana San Mateo Administrative Aide III |
TOTAL: | 3 Days & 11 Minutes | ||||
Feedback and Complaints
FEEDBACK AND COMPLAINTS MECHANISM | |
How to send feedback | The Client accomplishes the CLIENT FEEDBACK FORM located at the lobby of the museum, and drop it at the Suggestion box located at the main entrance. |
How feedback is processed | Feedback forms were gathered from the suggestion box. Feedback requiring answers are required to answer within three (3) days upon receipt of the feedback. |
How to file a complaint | The Client accomplishes the CLIENT COMPLAINT FORM and drops it off the designated drop box located at the main entrance. The client may also send an email at pasigcitymuseum2020@gmail.com. For inquiries and follow-ups, clients may contact the PCM thru telephone no. 7625-6943. |
How complaints are processed | Complaint/s received shall be forwarded to the Head of Office who shall act on the complaint and notifies the Client on the action taken. |
Contact Information | The Clients may also message the Face Book Page of the museum (Pasig City Museum) |
Download the full Citizen’s Charter of the Pasig City Museum’s services here. here.
VISION
PASIG CITY SCIENCE HIGH SCHOOL (PCSHS) is envisioned to be a world class institution that is globally and locally competitive and responsive to the ever-changing needs of the times, especially in the fields of Science and Technology.
MISSION
To fully develop well-rounded, science and technology-oriented students, nurturing and gender-sensitive persons, and future leaders with a vision for excellence.
SERVICE PLEDGE
We, the officials and employees of Pasig City Science High School commit to deliver quality public service and shall discharge our duties with utmost responsibility and serve with integrity and promptness at all times.
We shall endeavor to:
Regularly update and made available this service guide or its functional equivalent to the transacting public;
Consult the students and parents for the purpose of gathering feedback and suggestions on the efficiency, effectiveness and economy of our services;
Be polite and courteous at all times;
Demonstrate sensitivity and appropriate behavior and professionalism;
Wear the prescribed office uniform and official ID for proper identification;
Be available during office hours; and
Respond fairly to all complaints and treat everyone equally.
Available Services:
Processing of Examination Application for PCSHS Admission for Academic Year
Enrolment of Grade 7 and Grade 11 Learners
Processing of Requests for Issuance of Certified Copies of School Credentials
Availment of the Use of School Facilities
Download the full Citizen’s Charter of the Pasig City Science High School’s services here.
Pasig City Special Children Education Institute
The Pasig City SCEI takes pride in ensuring that all children in Pasig, including children with special needs, are provided with the best education possible. Employing specialists who can care for and attend to the needs of special children, a carefully selected and adjusted curriculum is provided that will best allow them to learn and gain vital education.
ENROLLMENT AND INTERVENTION SERVICES FOR CHILDREN WITH SPECIAL NEEDS
SCEI considers that education is for all and shall not in any way discriminate against anyone from availing the kind of education it offers. SCEI adheres to Presidential Decree (PD) No. 603 Article 164 of the Child and Youth Welfare Act which provides for the expansion and improvement of specialized educational services opportunities for children with disabilities.
Office or Division: | Pasig City Special Children Education Institute |
Classification: | Simple |
Type of Transaction: | G2C – Government to Citizens |
Who may avail: | Children 5-6 years old, and with cognitive deficits, visually impaired, hearing impaired, with behavior problems, orthopedically handicapped, with special health problems, speech impaired, or multiple handicapped. |
CHECKLIST OF REQUIREMENTS | WHERE TO SECURE |
|---|---|
1. Accomplished Enrolment Form | Available upon request at the Admin Office |
2. Latest Developmental Assessment | Any Assessment Center or Hospital |
3. Authenticated PSA Birth Certificate | Philippine Statistics Authority |
4. Chest X-Ray | Hospital/X-Ray Clinic |
5. Form 137 | Last school attended (For transferees) |
6. Certificate of Indigence | Barangay Hall |
7. I.D. Pictures 2 pcs. 2x2 and 2 pcs. 1x1 |
# | CLIENT STEPS | OFFICE ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON/S RESPONSIBLE |
|---|---|---|---|---|---|
1 | INTERVIEW The parent/guardian of the child will be interviewed upon inquiry | Evaluate qualified students | N/A | 20 minutes | Lusil A. Santiago Melanie Anne N. Arlante Administrative Staff |
2 | ORIENTATION They will be oriented about SCEI and the school requirements | Provide list of school requirements and Enrolment Form | N/A | 10 minutes | Lusil A. Santiago Melanie Anne N. Arlante Administrative Staff |
3 | SUBMISSION OF REQUIREMENTS The requirements will be submitted to the Administrator’s Office | Verify the submitted documents | N/A | 5 minutes | Lusil A. Santiago Melanie Anne N. Arlante Administrative Staff |
4 | ENROLLMENT AND CLASSIFICATION OF THE SPECIAL CHILD | Endorse the child to the Teacher-in-Charge | N/A | 10 minutes | Josephine C. Robledo Administrative Officer Lusil A. Santiago Melanie Anne N. Arlante Administrative Staff |
5 | CLASSROOM-BASED EDUCATIONAL ASSESSMENT The child will be assessed for placement purposes | Conduct educational evaluation for class groupings | N/A | 30 minutes | Ronald T. Santos Gerardo R. Dela Cruz Joanne R. Dorado Rushel M. Rejuso Jobert E. Achay Anette Grace V. Belleza Veronica E. Casauay Ma. Eunice G. Barruga Mikaela Jean M. Sulilapsi Michael Andrew C. Zapanta Geraldine D. Arizo Armail P. Comia Maria Nika M. Gruta Jealy Ann Maria B. Ticala Teachers-in-Charge |
6 | INTERVENTION | Provide intervention services that fit the child | N/A | 10 months | Ronald T. Santos Gerardo R. Dela Cruz Joanne R. Dorado Rushel M. Rejuso Jobert E. Achay Anette Grace V. Belleza Veronica E. Casauay Ma. Eunice G. Barruga Mikaela Jean M. Sulilapsi Michael Andrew C. Zapanta Geraldine D. Arizo Armail P. Comia Maria Nika M. Gruta Jealy Ann Maria B. Ticala Teachers-in-Charge |
TOTAL: | |||||
Download the full Citizen’s Charter of the Special Children Educational Institute's services here.
One of the main thrusts of the Pasig City LGU is to provide access to quality education to the youth of Pasig. The Pasig City Scholar’s Office handles providing qualified residents of the city with the access and benefits of the scholarship program. This include financial aid for their studies, food packs to maintain their health and immune system during the pandemic, and even handling the distribution of electronics such as tablets for educational use.
The Scholar’s Office also provides aid to out-of-school learners, provides scholarships for SK officials, and develops the incentives programs for honor graduates of PCS Scholars.
Under Executive Order No. PCG - 30, Pasig City Social Welfare was established for the centralized delivery of the City's social and medical services, for the improved access to basic social services and promote responsive governance. The office of the City Mayor through Social Welfare Assistance Center extends Medical, Burial, Hospital Assistance and Project Damayan for every Pasigueño.
CHAMP acts as a DOH and PhilHealth-accredited multi-specialty clinic. It provides both clinical and diagnostic care for Pasigueños, as well as the highest standard of patient care. The numerous services offered by CHAMP includes hemodialysis, renal care, eye care, a full maternity and lying-in clinic and more. The pharmacy also provides access to lifesaving medication to citizens who are unable to get them privately.
CHAMP is one of the many avenues for Pasigueños to get high-quality healthcare at no to minimal fees, ensuring that all citizens are given the medical attention that they need. This is especially crucial for birthing mothers and citizens in dire need of dialysis treatment or medication.
Download the full Citizen’s Charter of the Pasig City CHAMP’s services here:
Download the Hemodialysis here.
Download the Clinical Laboratory here.
Download the Pasig City Maternity Clinic here.
Download the CHAMP Pharmacy here.
The Health Department is one of Pasig City’s most expansive and encompassing departments in the entire LGU’s. The immense scope of health-related programs and initiatives throughout the city is managed by multiple divisions and offices. All of them have the goal of providing Pasigueños with the best possible healthcare available.
Numerous health programs have also been made free or at the most minimal cost possible for citizens. As part of the administration’s thrust towards universal healthcare, these programs have provided many citizens with the lifesaving care that would’ve otherwise been out of reach.
The span and scope of the Health Department’s jurisdiction could not be understated. It does everything from providing clinical laboratory services to handling animal bites, from issuing environmental sanitation permits to giving life-saving medication to HIV-positive individuals—the healthcare professionals employed in the Health Department work tirelessly, especially during the time of the pandemic, to provide healthcare to all. The many services listed are found all over the city, and all of these things are essential in ensuring the best care for Pasigueños everywhere.
Download the Rosario Super Health Center Laboratory Flow here.
Download the Rosario Super Health Center Clinical Laboratory Services here.
Download the Pasig Animal Bite Treatment Center here.
Download the Pasig City Public Crematorium here.
Download the Pasig City Dental Office here.
Download the Environmental Sanitation Section here.
Download the Santolan Super Health Center Laboratory Flow here.
Download the Manggahan Superhealth Dialysis Center here.
Download the National Tuberculosis Control Program here.
Download the City Health Office Radiology here.
Download the Pasig Social Hygiene Clinic here.
Download the Sumilang Health Center Clinical Laboratory here.
The Pasig City Children’s Hospital, also known as Pasig City Child’s Hope, is one of Pasig City’s foremost facilities in pediatrics. While they also offer a few medical services for adults, Child’s Hope’s primary services are dedicated to children and minors. This specialty hospital has an extensive range of services dedicated entirely to pediatrics and has an advanced neonatal ward. This 64-bed Level II hospital has been established as the first local government-run specialty hospital in the country.
Download the Medical Records Department here.
Download the Admitting Section here.
Download the Admitting Section (CADAVER RELEASE).pdf here.
Download the Anesthesia Department here.
Download the Billing Section Service (AVAILING DISCOUNTS).pdf here.
Download the Billing Section Service (PROCESS OF SOA).pdf here.
Download the Cashier Section here.
Download the Emergency Department (Medical) here.
Download the Laboratory Section (LAB. EXAM).pdf here.
Download the Laboratory Section (OPD SWAB).pdf here.
Download the Medical Social Service Section here.
Download the Surgery Department here.
Download the Pediatric Department here.
Download the Pediatric Dental Section here.
Download the Pharmacy Section here.
Download the PhilHealth Section here.
Download the Physical Therapy and Rehabilitation Department (NORMAL).pdf here.
Download the Physical Therapy and Rehabilitation Department (COVID).pdf here.
Pasig City General Hospital is classified as a Tertiary Level Four hospital and was established in January 29, 1995. Initially, it had only been an outpatient service and emergency room facility, but it has since grown and expanded into a fully-fledged government-funded hospital, equipped to provide Pasigueños with the healthcare they need in day-to-day life. It has been awarded with a Most Outstanding Healthy Place, under the Hospital Category for two consecutive years in Metro Manila.
In conjunction with the city’s thrust towards better healthcare and providing all citizens with excellent medical services, the hospital aims to provide the highest quality of patient care possible, regardless of the patient’s social status, religious affiliation, or even method of pay. With its numerous medical services now available, PCGH has handled many different health concerns, including handling COVID patients.
The Pasig City Government subsidizes PCGH’s various expenses, which enables the hospital to handle a load of 90% charity in-patients and outpatients (including emergency and non-emergency cases), with 10% patients financed through medicare and self-payment.
Download the Availment of Hospital Bill Discount.pdf here.
Download the Availment of Medicines.pdf here.
Download the Feedback and Complaints.pdf here.
Download the Laboratory Examination.pdf here.
Download the Out-Patient.pdf here.
Download the Radiologic Examination.pdf here.
The Department of Veterinary Services attends to all issues and concerns pertaining to domesticated animals throughout the LGU. The veterinary office itself offers a wide range of services, including anti-rabies vaccinations and anti-tetanus shots for people who have been bitten or scratched by animals and could potentially be at risk for contracting rabies.
In a concentrated effort to home street animals and reduce their numbers in the city’s roadways, the city vet also regularly initiates the impoundment of animals before they offer programs and events for adoption out of the Pasig Animal Pound. They also offer free spay and castration services for pet owners in the city to help control the animal population in the city. During road clearing operations, any domestic animals are handled by the city vet and brought to the Pound while livestock-type or more unusual animals are brought to RAVE Rainforest Park.
The office also handles the City Slaughterhouse Office, which verifies the safety of any meat and livestock being sold through the Pasig City markets. They provide veterinary clearances for the transportation and handling of meat and livestock as well.
Download the full Citizen’s Charter of the Department of Veterinary Services here.
Overall, the Pasig Urban Settlement Office and its three divisions are dedicated to a social service, which is to ensure that there is a home for every Pasigueño, regardless of their origins. PUSO manages all aspects of the city’s housing projects and funding for housing projects. These housing initiatives provide displaced families much needed shelter and a place to come home safely and away from danger zones.
Beyond the housing, PUSO also helps the settlers secure any necessary certificates and provide various social services that enable them to get back on their feet. With these services, all citizens of Pasig are able to gain a foothold, have safe homes, and have a place to call their own.
The Anti-Drug Abuse Council of Pasig is a proactive program of the Pasig City LGU in the fight against drugs. The council offers treatment and rehabilitation programs for drug-dependent individuals and, through the help of an accredited physician, helps them overcome their addiction.
Another major program to prevent the increase of drug-dependent is called the Kasunduan Program; this is a tripartite agreement applicable among student offenders and their parents to receive intervention and prevent minors from going further down the road of drug addiction or selling drugs.
Download the full Citizen’s Charter of the Anti-drug Abuse Council of Pasig’s services here.
The Peace and Order Department handles both public safety and acts as the local government’s arm in maintaining order and discipline throughout its activities. The department is tasked with identifying violators of local city ordinances and is given the role of issuing ordinance violations to them. Upon receiving ordinance violation receipts, the violators, depending on the severity of the offense and number of instances of the offense, will be given due sanctions. This could be fines, community service hours, or even imprisonment.
Furthermore, the Peace and Order Department are the safety personnel that helps guide and protect citizens during instances of natural and man-made disasters. They control crowds during the LGU’s events, and also help in providing aid and relief to citizens.
Download the full Citizen’s Charter of the Peace and Order Department’s services here.
The Traffic and Parking Management Office is the LGU’s arm in maintaining the control and orderliness of the roadways throughout Pasig City. They have the power to apprehend motorists, drivers, and other violators on the road, and can even confiscate licenses if needed.
As part of their role in maintaining the orderliness of the roads, they are often called upon to assist in controlling and rerouting traffic, especially during peak hours of commute. They also enforce boundaries and redirections in case of road closures for events, motorcades, fiestas, and the like.
At the recommendation of their office, traffic signages or road markings may be repaired, reinforced, or changed as needed depending on what they determine in their on-the-ground management of the roadways.
Download the full Citizen’s Charter of the Traffic and Parking Management Office’s services here.
The Tricycle Operation and Regulatory Office helps handle the processes needed by every tricycle operator group that ferries passengers throughout the city. Tricycles are one of the city’s major forms of public transportation, and as a result, there is a considerable number of tricycles, groups, and operators. Part of the necessary processes and services offered by TORO involve securing renewals of tricycle supervision, renewals of tricycle franchises, changes of ownership, and more.
The TORO is also responsible for aiding the organized bodies of tricycle drivers in securing special permits necessary to expand their work. And they can also step in to help an apprehended driver in recovering their license or their impounded tricycle during the event of traffic or road violations.
City Civil Registry
The City Civil Registry handles the official records and documentations in all civil aspects of Pasig City’s population. Understandably, it’s also one of the LGU’s busiest offices, catering to any number of concerns, requests, and issues in a single day. The office handles paperwork necessary for all Pasigueños, from birth certificates to death certificates, all of which are essential for various official and legal procedures.
The different divisions of the Civil Registry have jurisdiction in handling birth certificates, managing marriage licenses and certificates, and issuing official certified copies of various civil documents. The department also handles corrections on official civil paperwork, along with registration of court decrees.
Available Services:
Birth Division
Registration of Birth Certificate
Cemetery
Burial Services
Marriage Division
Application for Marriage License
Registration of Marriage Certificate
Records Division
Issuance of Certified Copy of Civil Documents
Other Services
Legal Division
Registration of Court Decrees/Annotation Entry(ies)/Amended
Registration of Foundling Certificate
RA No. 9048 (Change of First Name)/RA No. 9255 (Use the Surname of the Father)/RA No. 10172 (Clerical Correction: Gender, Date and Month)
Other Services
Death Division
Registration of Death Certificate
Download the full Citizen’s Charter of the City Civil Registry’s services here.
As part of the LGU’s endeavors to improve the protection of women and children, Bahay Kalinga ng Pasiguena serves as a haven for women at risk and who need support. Victims of domestic and sexual abuse, women with traumatic experiences, and others who need legal and psychological support can reach out to Bahay Kalinga to get the help and protection that they need.
Bahay Kalinga is crucial for the protection of women, as oftentimes women who are in abusive and dangerous situations feel that they have nowhere to go and no one to turn to. Bahay Kalinga is open to all women in Pasig City who feel they need protective custody or temporary shelter from their situations and need legal aid. With Bahay Kalinga’s help, their case can also be referred for even more assistance in other government agencies and professionals as needed.
At the recommendation of their office, traffic signages or road markings may be repaired, reinforced, or changed as needed depending on what they determine in their on-the-ground management of the roadways.
Download the full Citizen’s Charter of Bahay Kalinga ng Pasiguena’s services here.
Bahay Aruga was established by the Pasig City Department of Social Welfare and Development as an inclusive space that provides various social welfare services for Pasigueños in need.
Upon request of the court or the court hospital, they can provide case study reports regarding children who are in conflict of the law or children at risk and need protection. This includes psychological evaluations of the child in question. Parents may also become subject to capability assessments, to determine whether they are fit to care for the child or if the child should be taken in by Bahay Aruga.
This also means that Bahay Aruga can offer avenues for filing legal cases against incidences of child abuse and mistreatment, offering victims a haven and a means of leaving their dangerous situations at home. Bahay Aruga can also help them recover from their trauma and abuse by providing intensive therapeutic counseling if needed.
Overall, Bahay Aruga is a much-needed haven for child survivors of abuse and trauma at home or children who are placed in dangerous situations by their own parents. They need the city’s care and protection to ensure that they have the opportunity to grow.
Download the full Citizen’s Charter of Bahay Aruga or Bahay Pag Asa’s services here.
Gender and Development (GAD) recognizes equal rights for men and women and children, nurturing capacity, leadership, managerial and entrepreneurial skills as well as providing equal opportunities and privileges plus extending their domain from home to the community in the micro and macro-level is the scope of GAD’s aim. In order to address concerns about inequality, particularly among women, International forums were held with the mandate of recognizing women’s rights, equal development opportunities with men, and ending all forms of discrimination.
Cognizant of the prevailing social, political, and economic realities affecting women’s lives, the City Government of Pasig affirms its role in the promotion of women empowerment through the pursuit of equal opportunities for both sexes in terms of resources as well as developing rules and outcomes. The City Government realizes that such pursuits can only be achieved through the abolition of system structures and policies that promote and perpetuate inequality and discrimination through the institutionalization of its Gender and Development (GAD) policy.
The working framework of the Magna Carta of Women (RA 9710), the Joint Memorandum Circular (JMC) 2013-01, as amended by JMC 2016-01, Women in Development and Nation Building Act (RA 7192), and the United Nations Convention on the Elimination of All Forms of Discrimination Against Women (UN CEDAW), the City Government, through the Sangguniang Panglungsod, has enacted Ordinance No. 07, Series of 2010, the Gender and Development Code of Pasig City which mandates the implementation of a comprehensive and sustainable GAD Programs. This ordinance was further strengthened by amendments through Ordinance No. 31 Series of 2020.
It is thus our goal that policies emanating from the departments and offices of the City Government be in line with the thrusts of providing heightened and equal access to social and welfare services, with a focus on health, education, and housing, to uplift the social condition, participatory governance and institutionalization of transparency, rationalization, and professionalization in government service. To these ends, we have created new and innovative programs, increased budget allocation for health, education, and social services, created systems and structures which will promote a more efficient and transparent bureaucracy, and enjoined Pasigueños to directly participate in governance.
A humane, habitable, peaceful, and progressive society wherein women and men share equal rights and opportunities.
To support the City Government of Pasig in the Planning, Budgeting, Implementation, and Monitoring of its development programs and projects that integrate gender rights and equal opportunities.
Download the full Citizen’s Charter of Gender and Development (GAD) services here.
The LYDO is Pasig City’s hub for managing and handling the youth and youth service programs or organizations operating throughout the city. The office falls under the jurisdiction of the Office of the Mayor.
The office handles registering youth organizations and their programs, providing forms and certification to ensure that any youth group in the city subsequently follows the policies and guidelines under RA 10742, the SK Reform Law.
Furthermore, the office is also responsible for answering any correspondences that the Mayor’s office issues to them or the other youth groups in conjunction with various issues and concerns.
Download the full Citizen’s Charter of Local Youth Development Office’s services here.
The Office of Senior Citizen’s Affairs handles all matters and concerns pertaining to benefits, supplementary aids, and support programs provided for senior citizens in Pasig City. Within Pasig, all citizens aged 60 years old and above qualify for a senior citizen’s card and all the benefits that it offers, including discounts for purchases and medication.
Among the core values of OSCA is to empower senior citizens in Pasig, and they do so by establishing awareness campaigns that improve the quality of life for seniors. They also ensure that senior citizens have a livable community to move within, and the office aims to provide them with quality service assistance in all aspects.
To create and support a community of Happy, Healthy, and Active Elderly Citizens within Pasig City.
Providing efficient, free, and easy access to quality health care and other basic social services to senior citizens; not just as part of the program, but also as a commitment of the City Government of Pasig.
Download the full Citizen’s Charter of the Office of the Senior Citizens Affairs’ services here.
The City Social Welfare and Development Office is one of the most often-sought offices throughout the City Government of Pasig. The PSWD provides numerous essential social services and community programs that are needed by citizens urgently if they need protection, aid, or support from their government regarding various social issues.
PSWD handles everything from pre-marriage counseling sessions (which are mandatory to get a marriage certificate/license within Pasig) to securing certificates that allow Pasigueños to get aid after being affected by disasters. PSWD also provides support for indigent citizens and protects women and children who have become victims of abuse and need a safe place to stay.
Solo Parent Identification Cards can also be applied for in the PSWD so that solo parents can get the help and benefits that have been legally mandated to them by the government.
PSWD also provides social case study reports that can give verification to local hospitals, institutions, or non-government organizations that a citizen or their family have legitimate needs for basic social services.
To ensure that all Pasigueños with disabilities receive their legally mandated benefits and elevate their quality of life, the PDAO handles matters regarding their registration, financial aid, and community support. The PDAO works in tandem with both local and national governments in instituting ways to ensure that PWDs get the respect, dignity, and inclusion in society that they rightfully deserve.
PWDs who are residents of Pasig City are encouraged to register for their PWD cards at PDAO so they can receive the different benefits that the ID offers, from their legally implemented discounts on services, purchases, and medication, as well as assistance in community needs, such as vaccination and more.
The Youth Development Center, located at Pasig Rainforest Park, provides a safe and easily accessible venue for various youth organizations throughout the city. It’s been the location of numerous fun and exciting activities for the young people of Pasig City, playing host to lessons, courses, workshops, competitions, and more.
The YDC also is home to the Teen Zone School of Arts that allows teens in Pasig City to learn guitar, piano, drums, singing, ballet, hip hop dancing, and other extracurricular activities. This enables them to make full use of their talents and nurture their potential.